Logical And Physical Separation

In the latter half of 2009 while we were in the process of acquiring our first new customer for the BPO operations of Vantage Agora other than our first customer we went through and discussed and put together systems and procedures that will make sure that there is no infringement of data or otherwise happens from one customer to another. This document lists out all the areas that we have considered to ensure that there is logical and physical separation.

Introduction

In this document we have segregated the efforts into three main sections

People: That deals with how we are allocating people to different projects without having access or skills to other projects or customers.

Process: Here we will address how systems, access and training are separated from one customer to another and thereby making sure that separation in processes.

Projects: All projects have separate reporting and SOP for which we have created SOP of interaction for each customer. This is attached as an appendix to this document in the form links to make sure...Read more

About the Author

As the founder of Vantage Agora (VA), Harsha has been instrumental in the growth of the company since its inception. Harsha has over 20+ years of experience in consulting, Enterprise Social Networking, Business Intelligence,  and Process improvement. His work with companies such as Fidelity, American Airlines, I2 Technologies, etc, has made him an Expert in Business intelligence and Process improvement. 

Harsha has developed a patent pending 'Enterprise Social Network – VA Club', Harsha also has 4 process improvement patents.

Harsha graduated MBA from southern Methodist University (SMU) Dallas, a masters in Computer Science from Louisiana State University (LSU) Baton Rouge, and a Bachelors in Engineering from Bangalore University (BU).

About Vantage Agora

Vantage Agora (VA) is a global provider of back-office solutions, custom IT services and consulting services for companies in the insurance, finance, and healthcare sectors. As a SSAE 16 Type II audited company, Vantage Agora utilizes advanced data processing and quality control systems on a secured network to ensure efficient, comprehensive management of back-office functions such as insurance, accounting, financial and administrative tasks. Founded in 2004, Vantage Agora has offices in Cleveland and Dallas.

Know more about Harsha and Vantage Agora.