Health insurance companies are rapidly learning how outsourcing business processes allows them to address key issues without worrying about routine back-office functions. Companies that implement back office support services (BOSS) can grow their enterprises by focusing on core competencies including customer service, innovative plans, provider relations, underwriting and building networks.
BOSS leverages service providers to provide and manage an organization’s business processes and applications, such as data entry, billing and claims adjudication, to name a few. Partnering with a service provider delivers benefits that help health plans succeed in the marketplace. These benefits include the ability to reduce transaction costs; improve service levels; speed membership growth without adding infrastructure; and focus on core competencies and lines of business.
Many health insurance companies have determined this partnering model and engaging all or a portion of the administrative workload is the most economical and strategic...Read more
About the Author
As the founder of Vantage Agora (VA), Harsha has been instrumental in the growth of the company since its inception. Harsha has over 20+ years of experience in consulting, Enterprise Social Networking, Business Intelligence, and Process improvement. His work with companies such as Fidelity, American Airlines, I2 Technologies, etc, has made him an Expert in Business intelligence and Process improvement.
Harsha has developed a patent pending 'Enterprise Social Network – VA Club', Harsha also has 4 process improvement patents.
Harsha graduated MBA from southern Methodist University (SMU) Dallas, a masters in Computer Science from Louisiana State University (LSU) Baton Rouge, and a Bachelors in Engineering from Bangalore University (BU).
About Vantage Agora
Vantage Agora (VA) is a global provider of back-office solutions, custom IT services and consulting services for companies in the insurance, finance, and healthcare sectors. As a SSAE 16 Type II audited company, Vantage Agora utilizes advanced data processing and quality control systems on a secured network to ensure efficient, comprehensive management of back-office functions such as insurance, accounting, financial and administrative tasks. Founded in 2004, Vantage Agora has offices in Cleveland and Dallas.
Know more about Harsha and Vantage Agora.
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